Surat's Home Services

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Frequently asked questions

What modes of payments are accepted?

All Modes like Online payment, Paytm, Net banking, Debit/credit cards or Cash are accepted. Your convenience is our Priority.

Will there be any service charges per visit?

Yes, there is a fixed minimum charge per visit, however if the service is provided, it will be adjusted in the final bill.

Do you work on weekends and holidays?

If a special request is made, our customer care shall try to accommodate the service according to your preferred schedule.

After booking the service, will the details of the technician, who would be visiting, be provided?

Yes, a detailed Message is sent to the customer with all the relevant details of the booking and the technician who would be visiting.

How long does it take for the technicians to arrive after booking the service?

We send the technicians within 48 working hours. If there is any special request made, we shall try to accommodate that too.

In case of jobs requiring more than one visit, Is there any advance to be paid?

If Material Purchasing is involved, the Material cost will have to be paid in advance. However a proper bill will be given to assure the right amount is charged.

Is there any Transportation cost involved for the Raw Materials to be delivered?

Yes and it has to be borne by the customer. However a proper bill will be given to assure the right amount is charged.

Is there any insurance/ Guarantee of services?

In case of services provided, if the is a problem with the service( Not the Material ) within 7 days, the next visit for the same problem would be free of charge within those 7 days of finishing the job.

Does someone need to be home when the technician arrives?

Not necessarily. You can make arrangements for them to enter if you aren’t available, but it is preferable for you to be there and schedule an appointment accordingly.

Who is responsible for breakage/ damage to the property?

Each handy man/ technician himself is responsible. Generally it is a good idea to talk to and detail out your expectations to the person beforehand. In case of such situations Surat Home Service will not be liable.