Privacy Policy                  &               Terms & conditions


Privacy Policy

This privacy policy sets out how SURAT HOME SERVICES uses and protects any information that you give SURAT HOME SERVICES when you use this website.

SURAT HOME SERVICES is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SURAT HOME SERVICES may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17th July 2015.

What we collect

We may collect the following information:
Name and job title, Contact information including email address, Demographic information such as postcode, address, preferences and interests Your address book, etc. Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Hope you understand that some of your information (mobile number, address, etc.) may be shared with the Servicemen, simply because, that is a necessary step in providing you the service you book at SURAT HOME SERVICES.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to inquiry@surathomeservices.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.

 

 

 

 

 

 

Terms & conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy SURAT HOME SERVICES relationship with you in relation to this website and the Service (as described below). 

The term ' SURAT HOME SERVICES ' or 'us' or 'we' refers to the owner of the website whose registered office is SURAT HOME SERVICES, 511 - SNS Business Park, Opp J H Ambani School, Vesu, Surat - 395017 Gujarat, India. The term 'you' refers to the user or viewer of our website. 

NOTE: WebXint OR Ronish Lakhani does not provide the services listed and WebXint Technologies OR Ronish Lakhani is not a service provider. It is a SOFTWARE or a Technology company which enables the user to book Servicemen. It is upto the Third-Party Servicemen or Service Providers to offer the services which may be scheduled through the use of the Software or Service. WebXint Technologies OR Ronish Lakhani offers information and a method to obtain such third party services, but does not and does not intend to provide the services or act in any way as a service provider and has no responsibility or liability for any services provided to you by such Third parties. Nor, WebXint Technologies OR Ronish Lakhani is not responsible for the any Cause.

I. USER(S) ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by SURAT HOME SERVICES. The Services provided by SURAT HOME SERVICES is a technology based service which enables the hiring of Servicemen for a home based solution of problems in categories such as applicances, electronics, wellness, etc, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services. 

SURAT HOME SERVICES advises its users that while accessing the web site, they must follow/abide by the related laws. SURAT HOME SERVICES is not responsible for the possible consequences caused by your behaviour during use of web site. SURAT HOME SERVICES may, in its sole discretion, refuse the service to anyone at any time. 

II. USER(S) AGREEMENT

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes. 

This agreement applies to all SURAT HOME SERVICES Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail. 

III. AMENDMENT TO USER(S) AGREEMENT

SURAT HOME SERVICES may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

IV. USER ACCOUNTS, OFFERS AND PROMOTIONS

SURAT HOME SERVICES reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users. 

User accounts bearing contact number and email IDs are created and owned by SURAT HOME SERVICES. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user. 

In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. SURAT HOME SERVICES reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever. 

V. LINKS TO THIRD PARTY SITES

Links to third party sites are provided by web site as a convenience to user(s) and SURAT HOME SERVICES does not have any control over such sites i.e content and resources provided by them. 

SURAT HOME SERVICES may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. SURAT HOME SERVICES believes that user(s) acknowledge that SURAT HOME SERVICES has no control over such third party's site, does not monitor such sites, and SURAT HOME SERVICES shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site. 

VI. TERMINATION

Most content and some of the features on the web site are made available to visitors free of charge. However, SURAT HOME SERVICES reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. SURAT HOME SERVICES also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of SURAT HOME SERVICES and/or other visitors to the web site. SURAT HOME SERVICES reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

VII. Terms & Conditions for use of Servicemen

The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of Servicemen:

       The customer shall pay the service or labour cost, visit or transportation cost (if applicable), item cost (if applicable), convenience cost (if applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Local Services.

       The customer shall ensure that he/she will not indulge in any of the following activities:

o   Misusing, soiling or damaging any of the devices (technical/non-technical) of the Serviceman.

o   Asking the Serviceman to break any government rules for any purpose. The Serviceman has the right to refuse such a request by the customer. The Serviceman also has the right to refuse such a work or leave such customer's house.

o   Misusing the Service or the Software for unlawful purposes or for causing nuisance, annoyance or inconvenience.

o   Sharing of confidential information such as your password, etc.

       The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

       Without prejudice to the above, the Company makes no representation or warranty that:

o   The Services will meet the customer's requirements

o   The Services will be uninterrupted, timely, secure, or error-free

o   The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.

o   The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

o   In case of any structural damage caused to the property of user in relation to the service provided by the servicemen authorized by SURAT HOME SERVICES, SURAT HOME SERVICES will be responsible to bear 50% of the cost of repair/replacement subject to the maximum amount of Rs.10,000. This will be subject to a detailed inspection by SURAT HOME SERVICES

       The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.

       The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a Serviceman booking. The location based information will be used only to facilitate and improve the probability of locating a Serviceman for the Customer.

       The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.

       The Company shall be entitled at any time without giving any reason to terminate the booking of Servicemen done by the Customer.

       The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

       If the Customer suspects any Serviceman of any wrongdoing (legal or illegal) or has any complaint in respect of the Services or the use of the Servicemen, the Customer has to inform Company of the same in writing within 24hours of using the Services of Company.

       The Company shall not be liable for any conduct of the Servicemen. However, the Company encourages you to notify it of any complaints that you may have against any Serviceman i that you may have hired using the Company's Services.

       The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.SURATHOMESERVICES.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.

       All the calls made to the Company's call centre are recorded by the Company for quality and training purposes.

       It is expressly made clear to you hereby that the Company does not own any service providers nor does it directly or indirectly employ any Servicemen. Servicemen are all supplied by third parties and the Company disclaims any and all liability in respect of the Servicemen and services provided alike.

       The Company has the right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.

       The courts of Surat, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and SURAT HOME SERVICES with respect to access to and use of the web site and the Services offerred by SURAT HOME SERVICES, superseding any prior written or oral agreements in relation to the same subject matter herein. 


Disclaimer

The information contained in this website is for general information purposes only. The information is provided by SURAT HOME SERVICES and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. 

Through this website you are able to link to other websites which are not under the control of SURAT HOME SERVICES. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 

Every effort is made to keep the website up and running smoothly. However, SURAT HOME SERVICES takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

 

 

Cancellation and Refund Policy

Cancellation Policy

Cancellation Policy for any confirmed booked service:

o   User can cancel their bookings free of cost if it is not confirmed.

o   Confirmed bookings can only be cancelled after the User has made the request.

o   Any cancellation with advance payment will attract retention.

o   SURAT HOME SERVICES decision would the last decision if any conflicts occur.

 

Refund Policy

Refund Policy (If any conflict occur) for any booked service:

o   Material Cost will not be refunded.

o   Only 50% of Labour Cost will be bourn by the company (SURAT HOME SERVICES) if any conflict occurs. [PLEASE REFER THIS WITH THE NEXT POINT]

o   Refund of the Labour Cost will be decided only after the inspection of the work and on the basis of the amount of work done.

o   SURAT HOME SERVICES decision would the last decision.