Privacy
Policy & Terms
& conditions
This privacy policy sets
out how SURAT HOME SERVICES uses and protects any information that you give SURAT
HOME SERVICES when you use this website.
SURAT HOME SERVICES is
committed to ensuring that your privacy is protected. Should we ask you to
provide certain information by which you can be identified when using this
website, then you can be assured that it will only be used in accordance with
this privacy statement.
SURAT HOME SERVICES may
change this policy from time to time by updating this page. You should check
this page from time to time to ensure that you are happy with any changes. This
policy is effective from 17th July 2015.
What we collect
We may collect the
following information:
Name and job title, Contact information including email address, Demographic
information such as postcode, address, preferences and interests Your address
book, etc. Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this
information to understand your needs and provide you with a better service, and
in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and
services. We may periodically send promotional emails about new products,
special offers or other information which we think you may find interesting
using the email address which you have provided. From time to time, we may also
use your information to contact you for market research purposes. We may
contact you by email, phone, fax or mail. We may use the information to
customize the website according to your interests.
Security
We are committed to
ensuring that your information is secure. In order to prevent unauthorized
access or disclosure we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect
online.
Hope you understand that
some of your information (mobile number, address, etc.) may be shared with the
Servicemen, simply because, that is a necessary step in providing you the
service you book at SURAT HOME SERVICES.
Links to other websites
Our website may contain
links to other websites of interest. However, once you have used these links to
leave our site, you should note that we do not have any control over that other
website. Therefore, we cannot be responsible for the protection and privacy of
any information which you provide whilst visiting such sites and such sites are
not governed by this privacy statement. You should exercise caution and look at
the privacy statement applicable to the website in question.
We will not sell,
distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so. We may use your personal
information to send you promotional information about third parties which we
think you may find interesting if you tell us that you wish this to happen.
You may request details
of personal information which we hold about you under the Data Protection Act
1998. A small fee will be payable. If you would like a copy of the information
held on you please write to inquiry@surathomeservices.com.
If you believe that any
information we are holding on you is incorrect or incomplete, please write to
or email us as soon as possible, at the above address. We will promptly correct
any information found to be incorrect.
Contacting Us
If there are any
questions regarding this privacy policy you may contact us using the
information on the Contact Us page.
Welcome to our website.
If you continue to browse and use this website you are agreeing to comply with
and be bound by the following terms and conditions of use, which together with
our privacy policy SURAT HOME SERVICES relationship with you in relation to
this website and the Service (as described below).
The term ' SURAT HOME SERVICES ' or 'us' or 'we' refers to the owner of the
website whose registered office is SURAT HOME SERVICES, 511 - SNS Business
Park, Opp J H Ambani School, Vesu, Surat - 395017 Gujarat, India. The term 'you' refers to the
user or viewer of our website.
NOTE: WebXint OR Ronish Lakhani does not provide the services listed and WebXint
Technologies OR Ronish Lakhani is not a service provider. It is a SOFTWARE or a
Technology company which enables the user to book Servicemen. It is upto the
Third-Party Servicemen or Service Providers to offer the services which may be
scheduled through the use of the Software or Service. WebXint Technologies OR
Ronish Lakhani offers information and a method to obtain such third party
services, but does not and does not intend to provide the services or act in
any way as a service provider and has no responsibility or liability for any
services provided to you by such Third parties. Nor, WebXint Technologies
OR Ronish Lakhani is not responsible for the any Cause.
I. USER(S) ELIGIBILITY
User(s) means any individual
or business entity/organization that legally operates in India or in other
countries, uses and has the right to use the Services provided by SURAT HOME
SERVICES. The Services provided by SURAT HOME SERVICES is a technology based
service which enables the hiring of Servicemen for a home based solution of
problems in categories such as applicances, electronics, wellness, etc, through
the internet and / or mobile telecommunications devices. Our Services are
available only to those individuals or companies who can form legally binding
contracts under the applicable law. Therefore, user(s) must not be a minor as
per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to
use our Services.
SURAT HOME SERVICES advises its users that while accessing the web site, they
must follow/abide by the related laws. SURAT HOME SERVICES is not responsible
for the possible consequences caused by your behaviour during use of web site. SURAT
HOME SERVICES may, in its sole discretion, refuse the service to anyone at any
time.
II. USER(S) AGREEMENT
This agreement applies to
user(s) if user(s) are visitors, registered - free or paid user(s) who access
the web site for any purpose. It also applies to any legal entity which may be
represented by you under actual or apparent authority. User(s) may use this
site solely for their own personal or internal purposes.
This agreement applies to all SURAT HOME SERVICES Services offered on the web
site, collectively with any additional terms and condition that may be
applicable to the specific service used/accessed by user(s).In the event of a
conflict or inconsistency between any provision of the terms and conditions
mentioned herein with those of the particular service, the provisions of the
terms and conditions applicable to such specific Services shall prevail.
III. AMENDMENT TO USER(S)
AGREEMENT
SURAT HOME SERVICES may
change, modify, amend, or update this agreement from time to time without any
prior notification to user(s) and the amended and restated terms and conditions
of use shall be effective immediately on posting. If you do not adhere to the
changes, you must stop using the service. Your continuous use of the Services
will signify your acceptance of the changed terms.
IV. USER ACCOUNTS, OFFERS
AND PROMOTIONS
SURAT HOME SERVICES reserves
the right to collect user data including name, contact information and other
details to facilitate services or use of its platform to avail services. All
information collected from the user are on a bonafide basis. Misuse and
misrepresentation of identity or contact details will lead to automated
termination of services or the use of the platform without prior notice to such
users.
User accounts bearing contact number and email IDs are created and owned by SURAT
HOME SERVICES. Any promotional discounts, offers and reward points accumulated
can be revoked without prior notice in the event of suspicious account activity
or malafide intent of the user.
In the case where the system is unable to establish unique identity of the user
against a valid mobile number or e-mail ID, the account shall be indefinitely
suspended. SURAT HOME SERVICES reserves the full discretion to suspend a user's
account in the above event and does not have the liability to share any account
information whatsoever.
V. LINKS TO THIRD PARTY
SITES
Links to third party
sites are provided by web site as a convenience to user(s) and SURAT HOME
SERVICES does not have any control over such sites i.e content and resources
provided by them.
SURAT HOME SERVICES may allow user(s) access to content, products or Services
offered by third parties through hyper links (in the form of word link,
banners, channels or otherwise) to such Third Party's web site. You are
cautioned to read such sites' terms and conditions and/or privacy policies
before using such sites in order to be aware of the terms and conditions of
your use of such sites. SURAT HOME SERVICES believes that user(s) acknowledge
that SURAT HOME SERVICES has no control over such third party's site, does not
monitor such sites, and SURAT HOME SERVICES shall not be responsible or liable
to anyone for such third party site, or any content, products or Services made
available on such a site.
VI. TERMINATION
Most content and some of
the features on the web site are made available to visitors free of charge.
However, SURAT HOME SERVICES reserves the right to terminate access to certain
areas or features of the web site at any time for any reason, with or without
notice. SURAT HOME SERVICES also reserves the universal right to deny access to
particular users to any/all of its Services without any prior
notice/explanation in order to protect the interests of SURAT HOME SERVICES and/or
other visitors to the web site. SURAT HOME SERVICES reserves the right to
limit, deny or create different access to the web site and its features with
respect to different user(s), or to change any of the features or introduce new
features without prior notice.
VII. Terms &
Conditions for use of Servicemen
The following Terms &
Conditions shall apply to customers utilizing the Services offered by the
Company for the hiring of Servicemen:
á The customer shall pay the service or labour cost, visit or
transportation cost (if applicable), item cost (if applicable), convenience
cost (if applicable) and any fee or levy presently payable or hereinafter
imposed by the law or required to be paid for availing of the Local Services.
á The customer shall ensure that he/she will not indulge in any of
the following activities:
o Misusing, soiling or damaging any of the devices
(technical/non-technical) of the Serviceman.
o Asking the Serviceman to break any government rules for any
purpose. The Serviceman has the right to refuse such a request by the customer.
The Serviceman also has the right to refuse such a work or leave such
customer's house.
o Misusing the Service or the Software for unlawful purposes or
for causing nuisance, annoyance or inconvenience.
o Sharing of confidential information such as your password, etc.
á The customer agrees and acknowledges that the use of the
Services offered by Company is at the sole risk of the customer and that
Company disclaims all representations and warranties of any kind, whether
express or implied as to condition, suitability, quality, merchantability and
fitness for any purposes are excluded to the fullest extent permitted by law.
á Without prejudice to the above, the Company makes no
representation or warranty that:
o The Services will meet the customer's requirements
o The Services will be uninterrupted, timely, secure, or error-free
o The Company shall not be responsible or liable for any loss or
damage, howsoever caused or suffered by the Customer arising out of the use of
service offered by Company or due to the failure of Company to provide Services
to the Customer for any reason whatsoever including but not limited to the
Customer's non-compliance with the Services' recorded voice instructions,
malfunction, partial or total failure of any network terminal, data processing
system, computer tele-transmission or telecommunications system or other
circumstances whether or not beyond the control of Company or any person or any
organization involved in the above mentioned systems.
o The Company will not be liable for any damages of any kind
arising from the use of the Service offered by the Company, including, but not
limited to direct, indirect, incidental, punitive, and consequential damages.
o In case of any structural damage caused to the property of user
in relation to the service provided by the servicemen authorized by SURAT HOME SERVICES,
SURAT HOME SERVICES will be responsible to bear 50% of the cost of
repair/replacement subject to the maximum amount of Rs.10,000. This will be
subject to a detailed inspection by SURAT HOME SERVICES
á The Customer shall indemnify Company from and against and in
respect of any or all liabilities, losses, charges and expenses (including
legal fees and costs on a full indemnity basis) claims, demands, actions and
proceedings which Company may incur or sustain directly or indirectly from or
by any reason of or in relation to the use or proposed use of the Services by
the Customer and shall pay such sums on demand on the Company.
á The Company is hereby authorized to use the location based
information provided by any of the telecommunication companies when the
Customer uses the mobile phone to make a Serviceman booking. The location based
information will be used only to facilitate and improve the probability of
locating a Serviceman for the Customer.
á The Company shall be entitled to disclose to all companies
within its group, or any government body as so required by the law or by
directive or request from any government body, the particulars of the Customer
in the possession of Company in any way as Company, in its absolute discretion,
deems fit or if it considers it in its interests to do so.
á The Company shall be entitled at any time without giving any
reason to terminate the booking of Servicemen done by the Customer.
á The Company encourages all its customers to take full
responsibility of his/her items. In case of lost items inside the Company
during the journey, Company will try to locate the items on a
"best-effort" basis but is not responsible for the same in case of
loss or damage to the same.
á If the Customer suspects any Serviceman of any wrongdoing (legal
or illegal) or has any complaint in respect of the Services or the use of the
Servicemen, the Customer has to inform Company of the same in writing within
24hours of using the Services of Company.
á The Company shall not be liable for any conduct of the Servicemen.
However, the Company encourages you to notify it of any complaints that you may
have against any Serviceman i that you may have hired using the Company's
Services.
á The Company shall be entitled to add to, vary or amend any or
all these terms and conditions at any time and the Customer shall be bound by
such addition, variation or amendment once such addition, variation or
amendment are incorporated into these terms and conditions at Company's website
at www.SURATHOMESERVICES.com on the date that Company may indicate that such
addition, variation or amendment is to come into effect.
á All the calls made to the Company's call centre are recorded by
the Company for quality and training purposes.
á It is expressly made clear to you hereby that the Company does
not own any service providers nor does it directly or indirectly employ any
Servicemen. Servicemen are all supplied by third parties and the Company
disclaims any and all liability in respect of the Servicemen and services
provided alike.
á The Company has the right to use the customer contact
information for its own marketing purposes. The Company may send regular SMS
updates to the mobile numbers registered with it.
á The courts of Surat, India shall have the sole and exclusive
jurisdiction in respect of any matters arising from the use of the Services
offered by Company or the agreement or arrangement between Company and the
Customer.
The above mentioned terms
and conditions of use and/or Agreement and the Privacy Policy constitute the
entire agreement between the User(s) and SURAT HOME SERVICES with respect to
access to and use of the web site and the Services offerred by SURAT HOME
SERVICES, superseding any prior written or oral agreements in relation to the
same subject matter herein.
Disclaimer
The information contained
in this website is for general information purposes only. The information is
provided by SURAT HOME SERVICES and while we endeavor to keep the information
up to date and correct, we make no representations or warranties of any kind,
express or implied, about the completeness, accuracy, reliability, suitability
or availability with respect to the website or the information, products,
services, or related graphics contained on the website for any purpose. Any
reliance you place on such information is therefore strictly at your own
risk.
In no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arising out of, or in
connection with, the use of this website.
Through this website you are able to link to other websites which are not under
the control of SURAT HOME SERVICES. We have no control over the nature, content
and availability of those sites. The inclusion of any links does not
necessarily imply a recommendation or endorse the views expressed within
them.
Every effort is made to keep the website up and running smoothly. However, SURAT
HOME SERVICES takes no responsibility for, and will not be liable for, the
website being temporarily unavailable due to technical issues beyond our
control.
Cancellation Policy
Cancellation Policy for
any confirmed booked service:
o User can cancel their bookings free of cost if it is not
confirmed.
o Confirmed bookings can only be cancelled after the User has made
the request.
o Any cancellation with advance payment will attract retention.
o SURAT HOME SERVICES decision would the last decision if any
conflicts occur.
Refund Policy
Refund Policy (If any
conflict occur) for any booked service:
o Material Cost will not be refunded.
o Only 50% of Labour Cost
will be bourn by the company (SURAT HOME SERVICES) if any conflict occurs. [PLEASE REFER THIS
WITH THE NEXT POINT]
o Refund of the Labour Cost
will be decided only after the inspection of the work and on the basis of the
amount of work done.
o SURAT HOME SERVICES decision would the last decision.